Write to us and a person answers. Not a bot, not a ticket number.
We reply within one business day, Monday to Friday. If you have an order in flight, include the order number and we can look it up straight away.
Send us a message
Other ways to reach us
Email contact@velvetsylph.com. It reaches the same place as the form above.
For a return, start at how returns work. For where your parcel is, use track your order. For what shipping costs and how long it takes, see shipping.
Who you are writing to
Velvet Sylph LLC
116 Agnes Rd, Ste 200
Knoxville, TN 37919
United States
Phone: +1 (423) 716-0930
Email: contact@velvetsylph.com
A Tennessee limited liability company. We hand-blend and bottle every fragrance in the USA.